Last updated: August 19, 2026
NetSpot software and related digital and content products are made by Etwok Inc. (“Etwok,” “we,” “us”). This policy explains what personal data we handle, why, and the choices and rights you have. If anything here is unclear, email us at dpo@etwok.com.
The short version
Your data is yours and stays on your device. When you use the NetSpot app to survey, scan, or analyze WiFi, the survey data, network data, and location data never leave your computer or mobile device. We never collect it automatically — it stays with you unless you send it to us yourself.
NetSpot is capable of working completely offline. If you prefer, you can cut NetSpot off from the internet entirely — allow it access only to your local WiFi adapter — and it will still deliver full results (within logical feature constraints), entirely under your control, with the assurance that nothing leaves your device for the global network. NetSpot even supports offline license activation for exactly this reason.
The only thing we hold about a customer is an email address — the one used at purchase, which is how we recognize your license. Everything else about a purchase (your name, billing details, payment card) is handled by our payment providers, not us.
Anonymized analytics only, and you can turn them off. The NetSpot app can send anonymous, aggregated usage statistics that help us improve NetSpot. These contain nothing that identifies you, and you can disable them anytime in NetSpot Preferences.
We don’t sell your personal information for money, and we don’t run third-party retargeting ads. We do use conversion-measurement cookies for our own Google and Microsoft ad campaigns, which counts as “sharing” under some US state laws — and you can opt out anytime (see below).
The rest of this policy fills in the detail.
Who is responsible for your data
Etwok Inc. is the controller for the limited personal data described here.
- Etwok Inc., 122 Delaware Street #B4, New Castle, DE 19720, USA
- Privacy contact / Data Protection Officer: dpo@etwok.com
EU/EEA & UK GDPR representatives (Article 27)
If you are located in the EU/EEA or the UK, you may contact our appointed GDPR representative:
EU Representative Euverify Ltd (Ireland) Unit 3D North Point House, North Point Business Park, New Mallow Road, Cork, T23 AT2P, Ireland. Email: gdpr@euverify.com
UK Representative Euverify Ltd (UK) 3rd Floor, 86–90 Paul Street, London, EC2A 4NE, United Kingdom. Email: gdpr@euverify.com
To submit a Data Subject Access Request (DSAR), a deletion request, or any other GDPR-related inquiry — and to verify our appointed representative — use our secure portal. Requests submitted through the portal are logged and tracked for timely response.
What we collect, and why
Because of how NetSpot is built, we collect very little. Here’s the complete picture.
Your purchase email. When you buy a license, we store the email address you used at purchase and nothing else. It’s the identifier that ties you to your NetSpot app license and lets us provide the service and support.
Legal basis (GDPR): performance of our contract with you (Art. 6(1)(b)).
Payment details — handled by our providers, not us. Purchases are processed by our Merchant of Record, Paddle, and, depending on how you buy, by Stripe, PayPal, or an app store (Apple, Google, Microsoft). These providers collect and process your name, billing, and payment information under their own privacy policies as independent controllers. We don’t receive or store your payment details.
Anonymized app analytics. NetSpot can collect and send anonymous, aggregated statistics about how the app is used (for example, which features are used and basic crash/diagnostic data). This data goes to our own Google Analytics — via Google Analytics for Firebase on most editions, and via a third-party analytics library that uses Google’s measurement protocol on the Windows edition. It is anonymized, is used only to improve NetSpot, and does not identify you or your device. You can switch it off at any time in NetSpot Preferences.
Legal basis (GDPR): your consent, and/or our legitimate interest in improving the product.
License verification. To keep licenses valid, the app periodically connects to Etwok’s server to confirm your license. This transmits license/activation information only — never your survey, network, or location data. You can also activate your desktop copy of NetSpot offline. (More on this in the EULA.)
Website data. When you visit our website, our servers keep standard technical logs (such as IP address, browser type, pages requested) to run the site securely, and we use cookies as described below.
Legal basis (GDPR): our legitimate interest in operating and securing the site; consent for analytics cookies.
If you contact us or subscribe. If you email our support team or sign up for our newsletter, we process the details you give us (such as your email and message) to respond or to send the newsletter. You can unsubscribe anytime.
A note on location permission. On mobile, NetSpot asks for location permission because operating systems require it before an app can read WiFi network details (such as the network name and signal data). NetSpot uses this only on your device to do its job — to scan and analyze WiFi. Your location is not sent to us or anyone else; like your survey data, it stays on your device.
What we never receive: your WiFi surveys, heatmaps, scan results, network data, or device location. That information stays on your device, unless you share your project data with us yourself.
Cookies and analytics on the website
We use a few kinds of cookies and similar technologies on our website:
- Strictly necessary cookies — to run the site and the shopping cart. These are always on and don’t require consent.
- Analytics cookies — with your consent, to understand site usage in aggregate (Google Analytics for Firebase). These are not used to identify you.
- Advertising/conversion cookies — with your consent, we use Google Ads and Microsoft Advertising conversion-tracking tags (managed through Google Tag Manager) to measure the effectiveness of our own advertising — for example, whether one of our ads led to a purchase. We do not use these for third-party retargeting.
Because the conversion cookies share limited online identifiers with Google and Microsoft, who may use that data for their own advertising purposes, we treat this as “sharing” (and potentially a “sale”) under US state privacy laws. Accordingly:
- You can opt out anytime via the “Do Not Sell or Share My Personal Information” link and Cookie Settings on our website.
- We honor Global Privacy Control (GPC) browser signals as a valid opt-out.
Under EU/EEA/UK law, non-essential cookies (analytics and advertising) load only after you consent through our cookie banner, which offers a clear accept/decline choice. If you decline, we store a single cookie to remember that choice.
Your “Do Not Sell or Share” choice, and no profiling
We do not sell your personal information for money. We do use advertising-conversion cookies (Google Ads, Microsoft Advertising) to measure our own ad campaigns, which involves sharing limited online identifiers with those providers — this may qualify as “sharing” (or a “sale”) under US state privacy laws. You can opt out at any time using the “Do Not Sell or Share My Personal Information” link and Cookie Settings on our website, or by sending a Global Privacy Control (GPC) signal, which we honor. We do not run third-party retargeting.
We do not use your personal data for profiling or automated decision-making that produces legal or similarly significant effects (GDPR Art. 22).
How long we keep data
Your purchase email is kept for as long as your license is active, because we need it to provide the service. We don’t delete it on a fixed schedule while your license is live — but you can ask us to (see below).
Support messages are kept only as long as needed to help you and to keep basic records.
Website server logs are kept for 12-24 months for security and troubleshooting, then deleted.
Anonymized analytics are not personal data and may be retained in aggregate.
Payment records are kept by our payment providers under their own legal obligations, not by us.
Your rights and choices
You have real control over the little data we hold.
Two ways to remove your identifying data:
- Switch to a non-identifying email (keep using NetSpot). If your concern is simply that we shouldn’t hold identifying information, you can change your registered email to a non-identifiable or randomized address. We then no longer hold anything that identifies you, and your license stays active — you keep using NetSpot normally. (One practical note: after you switch, license recovery and support tied to that address become your responsibility. If you lose access to that inbox, we have no other way to identify you or restore your license.)
- Full erasure (ends the license). You can ask us to delete your record entirely. Because your email is the only thing identifying your license, deleting it also cancels the license — you’ll no longer be able to use NetSpot. We’ll confirm this with you before we act. After erasure, we hold nothing about you. For any payment-side data, contact the payment provider you bought through, since we never held it.
Other rights. Depending on where you live, you also have rights to access the data we hold, to correct it, to restrict or object to processing, to data portability, and to withdraw consent (for anything based on consent, such as analytics) at any time. To exercise any of these, email dpo@etwok.com. We may need to verify your identity first.
If you’re in the EU, UK, or Switzerland (GDPR / UK GDPR)
You have all the rights above under the GDPR. You can exercise them, or reach our appointed EU/UK representative (Euverify), through our secure portal at secure portal, or by emailing dpo@etwok.com. You can also lodge a complaint with your local supervisory authority (data protection regulator).
If you’re a US state resident (California, Virginia, Colorado, Connecticut, and others)
Depending on your state, you have rights to know/access, delete, correct, opt out of the sale or sharing of personal information and targeted advertising, and to not be discriminated against for exercising your rights. We don’t sell your information for money and we don’t run third-party retargeting, but because our advertising-conversion cookies share data with Google and Microsoft, you can opt out of that sharing via the “Do Not Sell or Share My Personal Information” link and Cookie Settings on our website, or by sending a Global Privacy Control (GPC) signal, which we honor. To exercise your other rights, email dpo@etwok.com.
International data transfers
Etwok is based in the United States, and the limited data we hold (your purchase email) is processed there. Where data is transferred from the EEA, UK, or Switzerland to the US or another country without an adequacy decision, we rely on the European Commission’s Standard Contractual Clauses (SCCs) and appropriate additional safeguards. You can request information about the safeguards applied to a specific transfer by emailing dpo@etwok.com.
(We do not participate in the EU-US Data Privacy Framework.)
Security
We use appropriate technical and organizational measures to protect the limited data we hold, including access controls and encryption in transit. No system is perfectly secure, but our approach starts from a strong position: the sensitive material — your surveys, network data, and location — never leaves your device, so there’s nothing there for us to lose.
Data breaches
If a security incident affecting your personal data occurs, we will assess it promptly and, where required by law (including GDPR Articles 33–34), notify the relevant supervisory authority and affected users without undue delay, along with the steps we’re taking.
Children
NetSpot is not directed to children. You must be at least 13 years old in the USA to use NetSpot or provide personal data to us — or at least 16 if you are in the European Economic Area, where that is the applicable age for digital consent. We do not knowingly collect personal data from children under the applicable age. If you believe a child has provided us data, contact dpo@etwok.com and we will address it.
Changes to this policy
We may update this policy from time to time. When we make material changes, we’ll update the “Last updated” date above and, where appropriate, notify you. Your continued use of NetSpot after an update means you accept the revised policy.
Contact us
Questions, requests, or complaints about privacy:
- Etwok Inc., Attn: Data Protection Officer, 122 Delaware Street #B4, New Castle, DE 19720, USA
- Email: dpo@etwok.com
NetSpot PRO™ is a trademark of Etwok Inc. © 2026 Etwok Inc. All rights reserved.