The new version 3.2 is a lot better than older versions. Finally it is possible to directly import PDF-files instead of only image files. Because every normal floor plan is in PDF format. Thanks for that. Also the Wifi Planning Feature is nice where we can select our exact AP models. We really like your solution. What I kinda miss is training on how to use the software correctly. Is there something like that already? Thanks for your product!
Excellent assistance
A long time ago I bought the PRO version 2 of NetSpot and have always been very satisfied with it. After a computer problem, I could no longer install version 2 and asked the support for help. With a lot of commitment and after several days, the support found an optimal solution for me. Because of this support, which is unique for me, I am full of praise for the great support. Thank you very much at this point.
I bought this to set up 3 WAPs for my parents, whose house has very thick stone walls that almost completely block wifi. The instantaneous measurement tool and the survey tool were both very useful, and I eventually found an acceptable layout. In particular, being able to overlay the floor plan on an interpolated heatmap of signal strength was key.
That said, I bought the cheapest version (since it was a small-scale one-off) and the features they lock behind the second paywall often feel more like arbitrary withholding to annoy you (e.g. the ability to name discovered MAC addresses) rather than legitimately separated upsells (e.g. the predictive planning features). This is annoying if you have 3 floors, but since the third floor for me was small and less important, I chose to guess at wifi coverage instead of shelling out way more for the second pricing tier.
I had hoped the survey heatmap would reveal radio shadows that I could plan around, but they were not obvious. I do not know if this is a shortcoming of the tool or just the confusing nature of many stone walls, but I did notice the interpolation in the heatmap making obviously wrong inferences (i.e. guessing at a strong signal on the far side of a measurement taken in a dead zone), so I can’t rule out that it was the tool.
On the whole a worthy purchase, but I think my usage was about the practical limit of the basic feature set. I would not the home version for any location with more than 3 WAPs, more than 2 floors, or significant environmental interference or attenuation. The data point limit and the snapshot limit were non-issues for my usage.
This is one of the best software for WiFi survey. I have been in the industry for over 20 yrs now and this is on of the most easiest ones to use. Works great when trying to troubleshoot existing sites. Or creating a new site survey to install. Customer service is top notch and responds fast to your requests for assistance and questions.
great support, good product that is simple to use
Netspotapp is very simple to use, and is very well designed, we love it for both surveys and planning 🙂
Excellent support response from their Team. Fast and effective on the resolution. Trustworthy company.
The Netspot staff, particularly Svitlana, was great when responding to my inquiries regarding the purchase of NetSpot. Her answers were timely and very much to my satisfaction. I would highly recommend the product to anyone who needs to evaluate their Wifi network.
I have had Netspot for over 5 years and found it very helpful to find any WIFI dead spots in my house. Support is also very effective and professional. I did not have to wait for a reply email more than a few hours to get any kind of help at all, even when I lost my activation code when I reinstall my OS. Svitlana has been a great help to me just this past week. Very knowledgeable and professional.
Alan.