Quisk reaction
All problems solved imedietly
Simply Perfect
I recently had the need to contact customer support for some purchase / licensing issues.
They were promptly addressed and taken care of in a very timely and professional manner.
Thanks for helping me with your product.
Good example of great customer service!
I’ve tried many few WiFi survey apps before NetSpot. Of course, there always are things that can be improved but the team (commercial and technical) is very responsive and fast to answer.
I’m working for a school, and I thought about buying a PRO license for my job there. After trying it for 1 days with a work-study student, I decided we needed it, but I didn’t feel like giving my work computer to my students (trainees or work-study) to do surveys to train them, and I asked them if I could have another license cheaper for training.
They granted me 1 totally free PRO license after buying 1. So 2 for the price of 1 with lifetime upgrade on top of their educational discount, which is nice. Also, I had a bug with the “planning mode”, it was fixed the day after I let them know by email.
It’s by far the best price/quality ratio I have seen so far.
Quick, polite and correct reply. Thank you very much.
The new version 3.2 is a lot better than older versions. Finally it is possible to directly import PDF-files instead of only image files. Because every normal floor plan is in PDF format. Thanks for that. Also the Wifi Planning Feature is nice where we can select our exact AP models. We really like your solution. What I kinda miss is training on how to use the software correctly. Is there something like that already? Thanks for your product!
Excellent assistance
A long time ago I bought the PRO version 2 of NetSpot and have always been very satisfied with it. After a computer problem, I could no longer install version 2 and asked the support for help. With a lot of commitment and after several days, the support found an optimal solution for me. Because of this support, which is unique for me, I am full of praise for the great support. Thank you very much at this point.
great support, good product that is simple to use
Netspotapp is very simple to use, and is very well designed, we love it for both surveys and planning 🙂
Excellent support response from their Team. Fast and effective on the resolution. Trustworthy company.