NetSpot is easy to learn and intuitive. Had no issues.
The quick response resolving a refund.
Your Software is very good and simple to use.
An excellent tool – extremely helpful in planning the network planning! like 10/10 everything I could need! Also – customer service is top notch! I had an issue and they did everything they could to help me. Extremely quick response, helpful, understanding, personable, efficient AND kind. 🙂
We love Netspot it’s a fantastic app and their support has always been top notch! Svitlana does a great job!
Support was incredibly prompt and resolved the issue with my registration code on the first contact.
The app is a must have – all my deadspots are gone.
NetSpot contains everything you need for professional WLAN analysis. And it's available at a very fair price.
The agent knew what my issue was off the first email and was able to resolve on first contact, its refreshing to have a company’s support who knows how their systems work.
We recently purchased a Pro license of Netspot to help identify user complaints about interference, and were pleased with the functionality of the product, ease of use, ease of purchasing, and quick response on a support question.
I recently had the opportunity to use NetSpot for conducting wireless surveys for my clients. Given that wireless surveys are not a daily task for us, finding a cost-effective solution was crucial. NetSpot not only met our affordability criteria but also exceeded our expectations in terms of functionality and support.
Initially, I encountered a minor hiccup – the predictive software did not include all the Access Points (APs) necessary for our projects. Understanding the importance of comprehensive data for accurate surveys, I reached out to NetSpot’s customer support team, hoping for a solution but prepared for a workaround.
To my astonishment, the response from the support team was nothing short of exceptional. Within 24 hours of my inquiry, the missing APs were added to the software. This rapid and effective resolution showcased NetSpot’s dedication to customer satisfaction and their commitment to providing a product that truly meets the needs of their users.
Based on this experience, I can confidently say that the support team’s efficiency and NetSpot’s overall performance have left a lasting impression on me. For organizations that handle medium-sized wireless deployments, I highly recommend NetSpot. Its combination of affordability, functionality, and exceptional support makes it a standout choice in the crowded market of survey software.